| Middle
East Regional Maintenance Support
(SOFAB Technical Team Support Management)
Please contact:
(Ret) General Eng Ragib Alshaheen
Kindly send maintenance request
by fax or email as provided hereunder: |
 |
| Email: |
Manager@Sofab.cc |
| Fax
Line: |
+966 2 68 33 631 |
| Fax
Line: |
+966
2 68 26 351 (Alternate) |
Note:
- For record purposes, any request recieved
over the phone will not be honored and
attended.
- Saudi Arabia Time: GMT+3
- All service call time reference will
be per Saudi Arabia Time Schedule
Service Call Segments
Covering the Entire Middle East Region:
- Service call within 3 hrs: for all
clients with 12 months prepaid service
contract.
(Per Saudi Local Time)
- Service call within 12 hrs: for all
clients with recent installation of
60 days or less.
(Per Saudi Local Time)
- Service call within 24 hrs: for all
clients that have booked the service
before 12:00 noon the day of the Failure
or Fault.
(Per Saudi Local Time)
- Service call within 48 hrs: for all
clients that have booked the service
after 12:01 noon the day of the Failure
or Fault.
(Per Saudi Local Time)
- Service call within 72 hrs: for all
clients that have booked the service
call after 5:00pm Wednesday Evening.
(Per Saudi Local Time)
Message to Customers:
Please do not contact the technician
directly for any reason as this will delay
the service calls to all clients that day.
SOFAB is not responsible for any unofficial
service calls by any technician not scheduled
by SOFAB Technical Team Support Management.
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